Order Processing, Delivery and Shipping & Handling Charges
All orders are processed and shipped on business days only, Monday through Friday, excluding major US holidays.
Orders placed on Saturday and Sunday will be processed on the next business day.
Estimated Delivery Dates
We do our best to give you the most accurate delivery time for your packages. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information included in your shipping confirmation email. Please track your shipments, as Soel Beauty is not responsible for lost or stolen packages.
Note: estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability.
Shipping Rules and Restrictions
Overnight and 2 Day shipping methods are not available for U.S. Territories and certain locations in Alaska and Hawaii.
If you have and questions concerning the shipment of your order, you may contact our Customer Service Department via email (firstname.lastname@example.org).
Orders shipped to P.O. Boxes and APO/FPO addresses must be sent via the United States Postal Service.
We make every effort to try and ensure that all of the merchandise we feature is in stock. In the event that an item becomes out of stock after your order is submitted, we will ship the rest of the items in your order and send you an email indicating that one of your selected items is out of stock. You will be fully refunded for the out of stock item. We will not ship the item when it is back in stock, as we do not have a backorder system.
To serve you better, soelbeauty.com will process your order immediately after you click the “submit order” button. Because our system processes orders immediately, we are unable to change an order once it is submitted.